CONTACT DISPATCH

Talk to the people who plan the ride.

Quotes, reservations, changes and questions for the Vancouver, Seattle and SEA Airport corridor all go to Metro Elite Transfer dispatch. Use whichever channel suits you.

Reach us

What to include in your request

Giving dispatch the complete picture up front means a faster, more accurate quote and fewer follow-up messages.

• Direction of travel and exact pickup and drop-off addresses, or the hotel, terminal or airport name.
• Travel date and preferred pickup time. For airport pickups, add the airline and flight number so the driver can track arrival.
• Number of passengers and pieces of luggage, including oversized items such as skis, golf bags or strollers.
• Any child seats, accessibility needs or extra stops along the way.
• Whether you need a return trip, and the date and time if you already know it.
• The name, mobile number and email of the lead passenger for confirmation and day-of-travel contact.

Before you confirm

Every quote states the full price and its currency, the vehicle type, the waiting allowances at airports and the border, and the deposit and cancellation terms. Read the Terms and Conditions and ask dispatch about anything that is unclear. Your ride is reserved only once dispatch confirms it and any deposit has been received.

Border entry is decided by government authorities, not by the driver. Check the border planning guide for the official requirements in your direction of travel so every passenger is ready.

Mailing address

The registered office handles correspondence and invoices. Vehicles are dispatched to your pickup location; there is no walk-in counter in Vancouver or Seattle.

Prefer to read first? Learn how the service works or open the operator privacy policy to see how contact details are handled.